09-015/05 2004-2006 MAZDA3 - SNAP OR CLUNK NOISE FROM FRONT POWER WINDOWS

APPLICABLE MODEL(S)/VINS

2004 -) 2006 Mazda3 with VINs lower than JM1BK****61401679 (produced before July 6, 2005) equipped with Power Windows

DESCRIPTION

Some customers may complain of a loud snap or clunk noise when operating the front power windows. The noise is most likely to occur when the window is lowered halfway and is then raised. The noise will not occur more than once each time this operation is attempted on a window.

This noise is due to insufficient torque on the screws that hold the window carrier plate to the window regulator.

Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE

1. Verify concern on the applicable power window.

2. Lower the affected window to where the top of the glass is 60mm (2.4 in) above the top of the interior door trim.
3. Record customer's pre-set radio stations.

4. Disconnect the negative battery cable.

5. Remove the inner garnish according to Workshop Manual (section 09-17 INNER GARNISH REMOVAL/INSTALLATION).

6. Remove the front door trim according to Workshop Manual (section 09-17 FRONT DOOR TRIM REMOVAL/INSTALLATION).

7. Remove the two hole covers found in the center area of the front door unit just below the door wire harness.

   CAUTION: The screws thread into plastic inserts, do not over torque them.

8. Tighten the window regulator / carrier plate screws to a torque of 4.0Nm (35 in-lbs).

9. Reassemble the interior door trim and garnish in reverse order.

10. Reset customer's pre-set radio stations.

11. Verify repair.

WARRANTY INFORMATION

NOTE:

• This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair. Refer to the Warranty Wizard for warranty term information.
• Additional diagnostic time cannot be claimed for this repair.