SIRIUS RADIO SUBSCRIPTION CANNOT BE ACTIVATED

Applicable Models

Related Category/Subcategory/Symptoms

BODY AND ACCESSORY / IMPROPER OPERATION / IMPROPER OPERATION
BODY AND ACCESSORY / OTHER / IMPROPER OPERATION
BODY AND ACCESSORY / ENTERTAINMENT / IMPROPER OPERATION
BODY AND ACCESSORY / ENTERTAINMENT / AUDIO MALFUNCTION

MTOL - 5137 Dealer Repair Information

Symptom and Conditions

The Sirius Radio subscription cannot be activated even though the  
installation is correct,test channel 184 is present and the vehicle
is parked outside so the antenna is not blocked from receiving the 
satellite signal.                                                  

Repair Procedure

1. Confirm if Sirius Radio installed and activated on another dealer
   vehicle is working. If no, contact Sirius Radio at 1-888-539-7474.
   If yes,proceed to step#2.                                        
                                                                    
2. Have Technician verify the following:                            
   * Make sure all connections are tight.                           
   * When audio unit is turned on and 'SAT'function is picked,does  
     test channel 184 appear on display and can you hear Sirius     
     broadcasting advertisment?                                     
   * Depending on the vehicle, can you toggle from SR1 to SR2 to SR3
     when in 'SAT' mode?                                           
   * If yes, proceed to step#3 with Sirius Radio Tech Support on the
     phone (use cell phone while sitting inside vehicle)           
                                                                   
3. Pull the 15A room fuse for 15 seconds to reset the audio unit,and
   then turn the audio unit back on. After audio unit is turned back
   back on, display should show 'Updating'and can take 20 seconds or
   longer to get activated subscription working.