S037/96 WINDSHIELD STONE CHIPPING INSPECTION

AFFECTED MODELS

All Vehicles

DESCRIPTION

Windshield cracks caused by stone chips are not covered under the new vehicle warranty. Service Advisors and Service Managers should review the criteria below for addressing customer complaints regarding cracked windshields. If possible, customers should be present when the inspection is performed.

INSPECTION PROCEDURE

1. Visually inspect the length of the crack and the windshield molding for signs of stone contact.
2. Trace the length of the crack with a needle or small nail to determine chipping location.

IMPORTANT

Windshield replacement is not warrantable if a chip larger than 1 mm in diameter exists along the length of the crack.